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Dynamics 365 Customer Service Enterprise

Elevate your customer service with Dynamics 365 Customer Service Enterprise. Transform customer interactions into meaningful connections through advanced AI, seamless collaboration, and optimized operations.

  • Make Agents’ Work Effortless
  • Enable Self-Service
  • Optimize Service Operations
  • Meet Customers Where They Are
  • Show Them You Know Them

What you will get?

  • Dynamics 365 Customer Service Enterprise License Key
  • Warranty Period: 1 Month
  • Live Chat support & assistance

$ 1,999

Brand

Microsoft

Licensing Type

Subscription

Users Supported

5 / 10 / 15 / 25 / 35 Users

Licensing Term

12 Month

Devices Supported

25 / 50 / 75 / 125 / 175 Device

Platform Supported

Win - Mac - Android- iOS

Brand

Microsoft

Licensing Type

Subscription

Licensing Term

12 Month

Users Supported

35 User

Devices Supported

N/A

Platform Supported

N/A

What is Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service Enterprise offers a comprehensive suite of tools designed to make every customer interaction impactful. By integrating advanced AI technologies, real-time insights, and omnichannel support, agents are empowered to deliver personalized service effortlessly. From AI-powered chatbots to live collaboration in Microsoft Teams, this platform enables efficient issue resolution and enhances customer satisfaction. Enable self-service, optimize service operations, and meet your customers where they are, all while building on an open and extensible platform that grows with your business.

Make Agents’ Work Effortless

Resolve issues faster with Copilot

Streamline customer service processes with Copilot, saving agents time and enhancing customer satisfaction.

Connect with the right agent

Improve first-call resolution with AI-based routing, ensuring customers are matched with the best-suited agent.

Get real-time insights

Utilize AI for sentiment analysis and knowledge recommendations, equipping agents with the tools they need to succeed.

Collaborate live in Teams

Foster quicker issue resolution through collaboration in Microsoft Teams, tapping into a network of expertise.

Enable Self-Service

Provide AI-powered chatbots

Offer real-time resolutions with conversational AI bots, enhancing the self-service experience.

Self-serve with automation

Boost productivity with automation, making routine tasks and complex transactions effortless.

Deliver conversational IVR

Human-like interactions through AI-powered IVR streamline customer service operations.

Get answers from community portals

Utilize community portals for collaboration and to gain insights from other users and experts.

Optimize Service Operations

Get supervisor insights

Access comprehensive dashboards for real-time analytics and KPIs to drive operational excellence.

Drive efficiency with automation

Leverage over 1,000 prebuilt flows to eliminate manual processes and enhance service delivery.

Find coaching opportunities

Identify trends and areas for improvement across interactions and knowledge management.

Predict and plan staffing levels

Utilize forecasting to ensure optimal staffing levels, improving efficiency and customer satisfaction.

Meet Customers Where They Are

Set up voice channels

Implement scalable phone systems to assist customers across various channels.

Provide real-time translation

Break down language barriers with real-time translation, ensuring clear communication.

Enhance digital engagement

Engage customers on their preferred digital platforms for faster service delivery.

Use sentiment-based routing

Tailor customer support by routing based on emotions and needs, enhancing personalization.

Show Them You Know Them

Get a 360-degree view of customers

Offer personalized service with a comprehensive understanding of customer history and preferences.

Analyze sentiment

Monitor engagement and understand customer intent with AI-driven sentiment analysis.

Authenticate with biometrics

Utilize cutting-edge biometric verification for secure and personalized customer identification.

Learn customers' journeys

Personalize offers and recommendations by analyzing customer interactions and journeys.

Dynamics 365 Customer Service Enterprise - Overview Video

Apps & Services

word

Excel

PowerPoint

Outlook

Teams

OneDrive

SharePoint

Exchange

Clipchamp

Microsoft Loop

Intune

Microsoft Purview

Microsoft Defender

Entra ID

Microsoft 365 Business Premium Benefits

Screenshot 2025-12-22 005103

Comprehensive Productivity Suite

Microsoft 365 Business Premium provides an all-inclusive suite of productivity tools, including Word, Excel, PowerPoint, and Outlook, all of which are available on desktop, mobile, and web platforms. These tools empower employees to create professional documents, analyze data, present insights, and manage communications seamlessly. By integrating these applications in one license, Business Premium ensures a smooth, interconnected workflow where documents, spreadsheets, and presentations can be co-authored in real time. This suite minimizes the time lost switching between apps and platforms, making it easier for teams to collaborate and work efficiently, whether in-office or remote.

Screenshot 2025-12-22 005218

Advanced Security Features

With robust, built-in security tools, Microsoft 365 Business Premium actively protects your business data from potential threats. Advanced threat protection capabilities, such as Safe Links and Safe Attachments, detect and neutralize phishing attacks, malware, and ransomware before they reach users. Data encryption and multi-factor authentication (MFA) add additional security layers, safeguarding sensitive information and reducing the risk of unauthorized access. Microsoft’s security solutions continuously update to stay ahead of new threats, providing businesses with a proactive, reliable defense mechanism that keeps data and resources safe around the clock.

Screenshot 2025-12-22 005256

Cloud-Based Collaboration

The suite’s cloud-based nature facilitates seamless collaboration across teams, enabling real-time document editing, secure file sharing, and video meetings via Microsoft Teams. With OneDrive and SharePoint, employees can store, organize, and access documents from any device with an internet connection, ensuring they have the latest versions of files and reducing dependence on physical storage. Cloud-based tools make remote work more efficient, enabling employees to stay connected and engaged regardless of location, while Microsoft Teams offers a virtual workspace for meetings, file sharing, and collaboration, all integrated in one cohesive platform.

Screenshot 2025-12-22 005329

Device and App Management

Through Microsoft Intune, Business Premium enables centralized management of both company-owned and personal devices, allowing IT admins to set policies, deploy apps, and manage data remotely. This level of control ensures that employees have access to the latest apps and security updates while keeping company data secure on both mobile and desktop devices. Intune also allows IT teams to enforce data loss prevention policies and restrict access on devices that do not meet compliance standards. This feature is invaluable for businesses with bring-your-own-device (BYOD) policies, as it offers full visibility and control over data access across all endpoints.

Screenshot 2025-12-22 005400

Remote Access and Mobility

Microsoft 365 Business Premium is designed to support a mobile workforce, enabling employees to access files, communicate with team members, and collaborate on projects from any device. With apps optimized for both desktop and mobile, employees can transition from in-office to remote work environments seamlessly. The platform’s cloud-based design ensures that files and applications are synchronized across devices, allowing users to pick up tasks where they left off and maintain productivity on the go. This mobility ensures business continuity and flexibility, making it easier to adapt to the demands of hybrid and remote work setups.

Microsoft 365 Business Premium Key Features

Screenshot 2025-12-22 005510

Microsoft Office Apps

Access to full versions of Microsoft’s essential Office applications (Word, Excel, PowerPoint, and Outlook) ensures that employees have the tools they need to perform a wide range of tasks, from document creation to data analysis and professional presentations. Each app is available in offline and online modes, with automatic syncing, ensuring work continues smoothly even with intermittent internet. Regular updates provide the latest features and security patches, meaning employees always have access to the best tools for productivity without manual installation or intervention.

Screenshot 2025-12-22 005527

Microsoft Teams

Microsoft Teams serves as the central hub for teamwork within Microsoft 365, integrating chat, video conferencing, file sharing, and collaboration tools in one place. With Teams, employees can communicate instantly, share files, and work on projects collectively, no matter where they are located. Customizable channels allow teams to organize discussions by project or topic, ensuring that information is accessible and structured. Built-in integrations with other Microsoft 365 apps make it easy to access files directly in Teams, and video conferencing capabilities allow for remote meetings, ensuring everyone stays connected and aligned on objectives.

Screenshot 2025-12-22 005542

Advanced Threat Protection

Microsoft 365 Business Premium provides proactive security features to protect against malware, phishing, and ransomware. Safe Links and Safe Attachments scan emails and files in real time, neutralizing potential threats before they can cause harm. The suite’s AI-driven security intelligence identifies and responds to suspicious behavior, reducing the chance of data breaches. With automated threat detection and response, businesses can rely on a robust defense system that continuously adapts to emerging threats, providing a secure environment for employees and data.

Screenshot 2025-12-22 005620

Advanced Threat Protection

Microsoft 365 Business Premium provides proactive security features to protect against malware, phishing, and ransomware. Safe Links and Safe Attachments scan emails and files in real time, neutralizing potential threats before they can cause harm. The suite’s AI-driven security intelligence identifies and responds to suspicious behavior, reducing the chance of data breaches. With automated threat detection and response, businesses can rely on a robust defense system that continuously adapts to emerging threats, providing a secure environment for employees and data.

Screenshot 2025-12-22 005640

Intune Device Management

Microsoft Intune offers centralized control over both company-issued and personal devices, allowing IT admins to remotely manage, configure, and secure devices. Intune enables admins to deploy updates, enforce compliance policies, and restrict data access based on device security status. With data loss prevention capabilities, companies can manage where and how sensitive data is accessed, ensuring it remains within secure channels. Intune’s robust management capabilities make it easy to enforce security standards across all devices, providing peace of mind for organizations with mobile and remote workforces.

Microsoft 365 help for small businesses

With a Microsoft 365 Business Premium subscription, you can operate your organization in the cloud while Microsoft handles your IT management.

Sixty percent of small businesses feel unprepared for cyberattacks, yet maintaining security and productivity is essential in today’s work-from-anywhere environment. Microsoft 365 Business Premium combines robust security features with collaboration tools, allowing you to focus on productivity while protecting sensitive data from unauthorized access, phishing scams, and other cyber threats. With the new Defender for Business features, you get enterprise-level ransomware protection across various devices, including Windows, iOS, Android, and Macs, making Business Premium an even more comprehensive solution for small and medium-sized businesses. This video outlines the top five benefits of Microsoft 365 Business Premium, demonstrating how it can help you manage your business from anywhere in a cost-effective and user-friendly way.

Description

 

Brand

Microsoft

 

Licensing Type

Subscription

 

Licensing Term

12 Month

 

Users Supported

35 User

 

Devices Supported

N/A

 

Platform Supported

N/A

What is Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service Enterprise offers a comprehensive suite of tools designed to make every customer interaction impactful. By integrating advanced AI technologies, real-time insights, and omnichannel support, agents are empowered to deliver personalized service effortlessly. From AI-powered chatbots to live collaboration in Microsoft Teams, this platform enables efficient issue resolution and enhances customer satisfaction. Enable self-service, optimize service operations, and meet your customers where they are, all while building on an open and extensible platform that grows with your business.

Make Agents’ Work Effortless

 

Resolve issues faster with Copilot

Streamline customer service processes with Copilot, saving agents time and enhancing customer satisfaction.

 

Connect with the right agent

Improve first-call resolution with AI-based routing, ensuring customers are matched with the best-suited agent.

 

Get real-time insights

Utilize AI for sentiment analysis and knowledge recommendations, equipping agents with the tools they need to succeed.

 

Collaborate live in Teams

Foster quicker issue resolution through collaboration in Microsoft Teams, tapping into a network of expertise.

Enable Self-Service

 

Provide AI-powered chatbots

Offer real-time resolutions with conversational AI bots, enhancing the self-service experience.

 

Self-serve with automation

Boost productivity with automation, making routine tasks and complex transactions effortless.

 

Deliver conversational IVR

Human-like interactions through AI-powered IVR streamline customer service operations.

 

Get answers from community portals

Utilize community portals for collaboration and to gain insights from other users and experts.

Optimize Service Operations

 

Get supervisor insights

Access comprehensive dashboards for real-time analytics and KPIs to drive operational excellence.

 

Drive efficiency with automation

Leverage over 1,000 prebuilt flows to eliminate manual processes and enhance service delivery.

 

Find coaching opportunities

Identify trends and areas for improvement across interactions and knowledge management.

 

Predict and plan staffing levels

Utilize forecasting to ensure optimal staffing levels, improving efficiency and customer satisfaction.

Meet Customers Where They Are

 

Set up voice channels

Implement scalable phone systems to assist customers across various channels.

 

Provide real-time translation

Break down language barriers with real-time translation, ensuring clear communication.

 

Enhance digital engagement

Engage customers on their preferred digital platforms for faster service delivery.

 

Use sentiment-based routing

Tailor customer support by routing based on emotions and needs, enhancing personalization.

Show Them You Know Them

 

Get a 360-degree view of customers

Offer personalized service with a comprehensive understanding of customer history and preferences.

 

Analyze sentiment

Monitor engagement and understand customer intent with AI-driven sentiment analysis.

 

Authenticate with biometrics

Utilize cutting-edge biometric verification for secure and personalized customer identification.

 

Learn customers’ journeys

Personalize offers and recommendations by analyzing customer interactions and journeys.

Dynamics 365 Customer Service Enterprise – Overview Video

Additional information

Users

4 User, 15 User, 35 User

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Unlock New Possibilities

Transform your customer service today with Dynamics 365 Customer Service Enterprise. Deliver personalized, efficient, and impactful customer experiences.

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